While in a remote assistance session, you can use all available TeamViewer commands to control the remote PC. After the user has accepted the request, the TeamViewer windows opens, and you can control the PC.
TeamViewer then notifies the end user that you want to take control of their PC. If it's not already installed, TeamViewer will install any necessary apps on your PC. In the A New Remote Assistance Request is Pending dialog box, choose Accept the remote assistance request. 
To accept the request, choose Approve request and launch Remote Assistance. If a request goes unanswered for more than 4 hours, it is removed. When a user submits a remote assistance request, you can view it in the Alerts workspace, under Monitoring > Remote Assistance. If they close this window, the remote session ends. During the remote assistance session, the user sees a window that shows them you are connected. They must accept this message to continue. The user sees a message asking if you can control their PC. The user must accept any messages indicating that the web browser is trying to open the TeamViewer application. After you approve the request (see below), TeamViewer opens on the client. Under Remote Assistance, choose Request Remote Assistance. On a client Windows PC, open the Microsoft Intune Center. Open a remote assistance request (end user) In the Intune console, verify that the TeamViewer Connector item shows as Enabled. On the TeamViewer site, read, then accept the options to allow Intune to connect with TeamViewer. After the TeamViewer browser window opens, sign into the site with your TeamViewer credentials. If you don't already own a TeamViewer license, choose Purchase a TeamViewer license. In the Enable TeamViewer dialog box, view, then Accept the license terms. On the TeamViewer page, under TeamViewer Connector, choose Enable. 
In the Admin workspace, choose TeamViewer.
In the Microsoft Intune administration console, choose Admin. All Windows PC operating systems supported by Intune can be administered. Windows PCs that you want to administer must be managed by the Windows software client. You must have signed up for a TeamViewer account to log in to the TeamViewer website. Before you startīefore you begin to establish and to respond to remote assistance requests, ensure that the following prerequisites are in place: This functionality replaces the existing Windows Remote Assistance functionality in Intune. When a user requests help from the Microsoft IntuneĬenter, you are informed by an alert, can accept the request, and then provide assistance. Intune can use the TeamViewer software, purchased separately, to enable you to give remote assistance to your users who are running the Intune software client. The information in this topic applies only to Windows desktops that you are managing as PCs by using the Intune software client.
0 kommentar(er)
